FAQ
Why am I being charged again for my exchange?
In order to process your exchange quickly, we'll charge the price of your new item as soon as it ships, but then refund you for your original item once we receive your return shipment. It's easy!
What if I used a promotional code on an order that I'm exchanging?
If you're exchanging the same item for just a different size or width, the price paid for the new item will be exactly the same as the original item, including any discounts. If you're exchanging for a different item or color, your original discount will not be automatically applied but you can enter a new promo code at checkout when completing the order for your replacement item.
Will I be refunded for shipping charges?
Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.
Why haven't I seen my refund applied to my credit card?
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.
How do I return an item that is defective or different from what I ordered?
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Please give us a call at 1-888-200-8414 or email us at service@Epicstepshoe.com.
